Had a bit of a strange question about replacing part of a product. Carolyn was very prompt in her response and her assistance was incredibly helpful.
Definitely a great example of good customer service.

Unlike most of the shoppers at this site, I am a complete novice. I overshot my abilities in my first order (I don't do counting for anything, much less for recreation) and Carolyn walked me through several steps until we found my level of ability and interest. I am astonished to find that level of personal attention at an online site. I'll be back!